Learn More About Wenjulan Whole Body Care

Frequently Asked Questions

Frequently asked questions

Find answers to common questions below
  • We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

  • Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

  • Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

  • We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

  • Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

  • Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

  • Yes, all our products are cruelty-free and never tested on animals. We are committed to ethical and sustainable practices.

  • Yes, gift wrapping is available for a small additional fee. You can select this option during checkout.

  • You can reach our customer service team via email, phone, or live chat. Visit our Contact page for all available options.

  • Yes, join our rewards program to earn points on every purchase and receive exclusive discounts and early access to new products.

  • If you receive a damaged item, please contact us immediately with photos. We'll arrange a replacement or refund right away.

  • Yes, we offer subscription services for select products with automatic delivery and special pricing. Manage your subscription anytime from your account.