Shipping & Return Policy

Free Ground Shipping:
 
We offer free standard ground shipping on all orders of $20.00 or more, shipped within the United States and its protectorates, as well as to all APO/FPO addresses.*
 
* Depending on the weight of the order, standard ground shipped orders are sent via USPS Ground Advantage (0-1lb.) or USPS Priority (1lb. +), with a delivery/tracking number.


 
Expedited Shipping:
 
If you require faster shipping, we offer you the ability to select either USPS Priority (usually 2 - 3 days) or USPS Priority Express (usually 1 - 2 days). The price of both of these shipping methods will appear as you proceed through the checkout while placing an order.


 
PACKAGING INFORMATION
 
Soap Bars:

Our soap bars are packaged in kraft paper boxes made of 100% PCR (Post-Consumer Recycled), FSC (Forest Stewardship Council) certified material that is compostable, recyclable and biodegradable. 

The Wenjulan branded labels, on the boxes, are made from 100% PCR (Post-Consumer Recycled) Vellum paper with the following certifications:

  • FSC (Forest Stewardship Council) Certified
  • Green Seal Certified
  • Green – E Certified

Body Wash:

Our body wash is packaged in bottles made of HDPE 2 plastic which can be reused and/or recycled.  HDPE 2 is the easiest and most environmentally friendly of plastics to manufacture and recycle* and is accepted at most recycling plants around the world.  The Wenjulan branded labels, on the bottles, are made from Stone Paper which is both recyclable and compostable.

Shipping Materials:

Wenjulan Whole Body C.A.R.E. soap bars and body wash* products are packed and shipped in a kraft paper box which is both recyclable and compostable.
 
The protection filler inside of the shipping box is also made of recyclable/compostable kraft paper.
 
*The body wash bottles will arrive, in the box, packed in re-closeable bags to help prevent damage to other products ordered and/or outer shipping materials, in the very rare possibility of leakage, during transport.  Made from a blend of low-density polyethylene and 25% post-consumer recycled materials to reduce carbon footprint, our re-closeable bags can be both reused and/or recycled.
 
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RETURN POLICY
 
We work very closely with our chemists and formulators to create products that you’ll love and enjoy, however due to their intended use as personal care items, we are not able to accept returns. Should a question, issue or problem arise, though, please reach out to us, and we’ll do our absolute best to work with you to resolve it.
 
If you have any questions, please contact us or give us a call at 323-810-8338. Our hours are 8:00 a.m. to 5:00 p.m. (MST).